Event: ticket_updated
Following is an example of ticket_updated event:
{
"id": "39",
"type": "ticket_updated",
"fields": [
{
"id": 89,
"name": "Email",
"type": "email",
"value": "go...@gmail.com",
"required": true,
"created_at": "2024-03-07T15:19:56.626821+00:00",
"is_system_generated": true
},
{
"id": 90,
"name": "Name",
"type": "text",
"value": "A...A",
"required": false,
"created_at": "2024-03-07T15:19:56.626821+00:00",
"is_system_generated": false
},
{
"id": 91,
"name": "Products",
"type": "mselect",
"value": "test\ntest2",
"required": true,
"created_at": "2024-03-07T15:19:56.626821+00:00",
"is_system_generated": false
},
{
"id": 92,
"name": "Comments",
"type": "textarea",
"value": "test",
"required": true,
"created_at": "2024-03-07T15:19:56.626821+00:00",
"is_system_generated": true
},
{
"id": 93,
"name": "select field",
"type": "select",
"value": "asd",
"required": false,
"created_at": "2024-03-07T15:19:56.626821+00:00",
"is_system_generated": false
}
],
"history": [
{
"id": 25,
"new_value": "Critical",
"old_value": "Low",
"created_at": "2024-03-19T11:05:52.85759+00:00",
"field_name": "Priority"
},
{
"id": 26,
"new_value": "Assigned",
"old_value": "New",
"created_at": "2024-03-19T11:06:01.088565+00:00",
"field_name": "Status"
}
],
"comments": [
{
"id": 82,
"role": "visitor",
"content": "test",
"created_at": "2024-03-07T15:19:57.4537+00:00"
},
{
"id": 83,
"role": "user",
"content": "testing attachment upload\n",
"created_at": "2024-03-17T15:31:29.464442+00:00"
}
],
"created_at": "2024-03-07T15:19:55.767778+00:00",
"time_stamp": 1710846365847,
"updated_at": "2024-03-17T15:31:29+00:00",
"attachments": [
{
"id": 14,
"url": "https://uc3b3aipuvs3z...screenfill_2021-MMP4rZ3LWsEzIbrT6wqQQ6vXxBzKxr.jpeg",
"name": "aw_hexagons_...reenfill_2021.jpeg",
"comment_id": 83,
"created_at": "2024-03-17T15:31:45.644994+00:00"
}
]
}